Panova Nataliia

Payment is made when booking a session, after choosing a date and time. Pay by card of any bank in the world (except the Russian Federation and the Republic of Belarus), or Apple pay/Google pay. We use an international payment system to ensure payment security.

Payment is made 24 hours before the start of the session, this is a standard practice in the work of psychologists and a rule of our platform. By paying, you confirm your intentions for positive changes and fix the specific time of the psychologist.

Yes, when you book a session, select the desired dates and times and they will be added to the cart.

You can cancel a session in your office in the "my therapy" section - find the desired session and click the "cancel" button. The session will be canceled and the money will be automatically returned to your account within a day. If you cancel a session less than 24 hours before its start, the payment will not be refunded.

Yes, you can reschedule an appointment in your office in the "my therapy" section. This Feature is free, but available at least 12 hours before the start of the session.

If you made a mistake when paying for the session, contact our support, you will find the contacts in the basement of the site and we will provide a link to pay, or another method, for example, a PayPal wallet.

1. • Allow yourself 15 minutes before the session to switch between work and home affairs.
2. • Try to plan your day so that after the session you have 20 minutes for yourself.
3. • If you are talking on the phone, fix it still, this focus will improve the quality of communication and allow you to focus on the right thoughts. Important: for high-quality communication during the session, we recommend using a Wi-Fi or cable connection to the Internet. When using 3G, sound, video and your nerves may disappear.

After booking a session, you will get to your personal account, where you will find a chat with a psychologist and you can write to him.

The session takes place in your Meclee office via integrated video call via Zoom. After booking a session, we will send detailed instructions and a link to a chat with a psychologist to your email.

Yes. We have created a convenient personal office for holding a meeting with a psychologist, where you can also postpone or cancel the meeting without consulting with support. Automating these processes allows us to save our customers' time. In addition, you can create an account using social networks in a few clicks. Create an account

When booking an appointment, Meclee shows you the schedule in your local time zone. The psychologist also sees the time in his time zone, so even if you are in space, and the specialist is in Ukraine and your clocks on your devices are set correctly, confusion over time is excluded.